In order that SLS may provide the best service to the students, student clients must be truthful in dealing with SLS by providing complete and accurate information about their eligibility and their cases. The student client must provide all available records, documents and information related to their cases and update this information as needed. The student client must attend all scheduled appointments both with SLS, any attorney to which SLS refers the student client and all scheduled court appearances. If the student client cannot attend these appointments or appearances, the student client must inform SLS or the attorney representing her/him immediately. The student client must pay any and all expenses incurred in their cases promptly; these include filing or attorney fees and court costs. It is the responsibility of the student client to inform SLS of any change in address, telephone number or her/his name immediately as that change occurs.